#1 in Reliability
Quality & Accountability
- Your “why” is in our “how” – How did a decades old industrial fan manufacturer headquartered in Rhinelander, Wisconsin take the lead in reliability and quality and become the authority on “all things fans” so incredibly fast? It’s all grounded in our culture of accountability and our industry-leading satisfaction-guaranteed reliability.
A small part of “why AirPro” is that our customers depend on us to keep their operations going. That means a lot to us, and it’s a big responsibility. It’s why our departments operate and are managed to very high standards, and we are continually improving our features and processes to provide the highest levels of reliability in everything we do - from quality to customization and our industry-leading 3-year warranty.
AirPro earned ISO 9001:2015 Certification in 2022 because we knew it would make us better. This certification is a real source of pride for our whole team of employee-owners and another key component of making satisfaction-guaranteed reliability possible.
Claiming “satisfaction guaranteed” depends on other areas of daily focus: quick turnaround in the order and design process, confident and shorter lead times, and consistent 95% or better on-time delivery. You will probably see these as special services, but to us, they’re fundamental, and we earn your trust and satisfaction by getting them right.
As hard as we try to be perfect, we’re still only human. That means that sometimes, despite our best intentions and efforts, things still go wrong. We build trust not only by keeping our promises and delivering quality consistently but also by rising to the occasion when we fall short with a faulty fan in the field, a missed ship date, or anything else that can go wrong in an imperfect world.
Recovering from problems and resolving issues is never easy, but in our view, the process is simple. It consists of two basic principles:
1. Own It. When there's an issue that involves a fan or blower, we take responsability and then focus on what needs to happen next. Sure, we’ll analyze the situation later and sort out what happened in order to help avoid it in the future.
2. Communicate. We’ll never leave you hanging. We keep you in the loop regarding the issue and how we’re fixing it. Sometimes things happen beyond your control or ours, and communication is always key.
We’re proud to be a company that our customers, employees, vendors, and community look to as a leader and a trusted friend. One of the best places to see us delivering satisfaction-guaranteed reliability in action is on our blog. You’ll find everything from troubleshooting/demo videos and product/application features to company news and case studies. Be sure to check it out and sign up to receive our monthly newsletter as well!
"We thrive on mutually successful relationships and look forward to adding you to our family of customers.
We are committed to serving you with our best."
Keith White - Founder